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FREQUENTLY
ASKED QUESTIONS
PGR
-
How do I contact
CMC’s 24 Hours Helpline?
Ans:
Dial 08113-7256087
-
How to Register a complaint
in CMC?
Ans:
i.
Register via Paper Form
ii.
Register via
telephone to dial 08113-7256087.
iii.
Register Complaints Via Online
http://www.channapatnacity.gov.in/grievance-redressal.html
Q. Who will answer Received the Complaints?
Ans:
3 people in each shift
will be working round the clock will receives the Complaints
Q. How they can help?
Ans:
The Helpline
staff will listen to your
grievance carefully and asks the details of
Complaints like location, complainant name, telephone number, email
address and
Helpline staff will give you a complaint number.
Q.
What
next after registering the complaints?
Ans:
As soon as complaint is
registered in Helpline, it will be communication to the
Concerned field staff who will immediately responded to the citizens.
Q.
What type of
complaints can be registered at HELPLINE?
Ans: You can register
complaints related to civil amenities like under
Ground drainage cleaning, Road repairs, pothole filling, Street Lights
Repair/Installation, Removal of garbage and carcass of stray dogs/pigs
can be
Registered at Helpline.
Q.
Is there any time
limit to dial Helpline?
Ans:
There is no time limit;
Helpline is working round-the-clock.
-
How
to know the status of my Complaint?
Ans: Just call to Helpline number
(08113-7256087)
or visit directly with Receipt number
Helpline staffs will tell the status of your report. If you registered
a complaint through
Online obviously u get the status of the complaint in your Mail ID.
Q.
How
much time it will take to solve my grievance?
Ans:
Depends upon the type of
Complaints. i.e., Minor Complaints will solve earlier. Major
Complaints may take some time. drainage cleaning, Road
repairs, pothole
filling, Street
Lights
Repair/Installation, Removal of garbage and carcass of stray dogs/pigs
can be
Registered at Helpline.
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